Privacy Policy

1. Information We Collect

We collect the following types of personal data when you interact with our Website:

• Personal Information: Name, email, phone number (if provided).
• Payment Information: Transaction data, payment card details (processed securely through our payment processor).
• Technical Data: IP address, browser type, device information, and cookies.
• Usage Data: How you interact with our Website.

We do not collect sensitive health-related data.

2. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual Necessity: To fulfill our contractual obligations to you when you purchase our services.
• Legitimate Interests: To improve our Website and services, protect against fraud, and for analytics.
• Consent: For marketing communications and certain cookies (where required by law).
• Legal Obligation: To comply with legal requirements applicable to our business.

3. How We Use Your Data

We use the collected data to:

• Provide and improve our Website's functionality.
• Process and manage your purchases and payments.
• Respond to your inquiries or requests.
• Analyze user behavior through Google Analytics and Meta (Facebook) tracking tools.
• Send you service-related notifications and updates.
• Send marketing communications (if you've consented).

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

• Account information: For the duration of your relationship with us plus 2 years.
• Transaction data: 7 years for tax and accounting purposes.
• Communication records: 2 years from the last interaction.
• Technical and usage data: 26 months (Google Analytics data).

5. Data Sharing and Third Parties

We do not sell or trade your personal data. However, we may share data with:

• Payment processors – to process your payments securely.
• Google Analytics – for tracking website usage.
• Meta (Facebook Pixel) – for advertising insights.
• Service providers – who help us operate our Website and services.
• Legal authorities – if required by law or to protect our rights.

These services may collect and process data according to their own privacy policies.

6. International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA), including the United States, when using services like Google Analytics and Meta. We ensure appropriate safeguards are in place through:

• EU-approved Standard Contractual Clauses.
• Only working with companies that provide adequate data protection guarantees.

7. Cookies and Tracking Technologies

Our Website uses cookies to enhance your experience. These cookies may track:

• Necessary cookies: Essential for Website functionality.
• Preference cookies: Remember your settings and preferences.
• Analytical cookies: Via Google Analytics to understand Website usage.
• Marketing cookies: Via Meta to deliver relevant advertisements.

You can manage cookie preferences through our Cookie Banner when you first visit the Website or by adjusting your browser settings.

8. Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights:

• Right to access your personal data.
• Right to rectification of inaccurate data.
• Right to erasure ("right to be forgotten").
• Right to restrict processing of your data.
• Right to data portability to transfer your data to another service.
• Right to object to processing based on legitimate interests.
• Right to withdraw consent at any time, where processing is based on consent.
• Right to lodge a complaint with a supervisory authority.

To exercise these rights, please contact us using the details below.

9. Security Measures

We implement appropriate technical and organizational measures to protect your data, including:

• Encryption of sensitive data.
• Regular security assessments.
• Access controls and staff training.

However, no online system is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our Website with the effective date. For significant changes, we will notify you via email or Website notice.

11. Data Protection Officer

While not legally required for our operations, we have appointed a Data Protection Contact who can address your privacy concerns:

12. Contact Us

If you have any questions about this Privacy Policy, you can contact us at: